Return Policy ALL new shoes can be exchanged within 14 days from purchase, but must remain in new condition where they can be sold as new to another customer. We recommend trying out your new shoes at home on a clean, dry surface, preferable on carpet, to verify a proper fit. Return Forms Please ship the shoe along with the return form that is supplied with the original shipment of the footwear. To print a return form now, click on the "Forms" tab. Completion of this will ensure your return or exchange is expedited as quickly as possible. Defective Footwear If a shoe is less than 6 months old and in our determination, shows normal wear, we will issue a full refund of 100% store credit towards a replacement.